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Asia Food Depot
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Asia Food Depot

Authentic Asian Pantry · Buy by the Case

17538 Rowland St

City of Industry, CA 91748

(626) 888-8248

Mon–Fri, 9 am – 5 pm PT

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  • Sauces & Seasonings
  • Snacks
  • Beverages
  • Noodles

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Returns & refunds

Because we sell food, our returns policy is intentionally careful — to protect the safety of every order. Here's exactly how it works.

14-day windowUnopened cases onlyRefund in 5 business daysDamaged in transit? We cover it
On this page
  1. 1What's returnable
  2. 2Why food is different
  3. 3How to start a return
  4. 4Refunds
  5. 5Damaged or wrong items

On this page

  1. 1What's returnable
  2. 2Why food is different
  3. 3How to start a return
  4. 4Refunds
  5. 5Damaged or wrong items

1.What's returnable

Returnable

  • Unopened, sealed cases in original condition
  • Returned within 14 days of delivery
  • You cover return shipping unless the issue is our fault
  • No restocking fee on eligible returns

Not returnable

  • Opened, partial, or used cases
  • Damage after delivery (not in transit)
  • Items marked “final sale” or clearance
  • Anything past the 14-day window

2.Why food returns are different

Why food returns are different

As an FDA-registered, USDA-compliant facility, we can't resell food once a case has been opened or left our control. Keeping returns to unopened, sealed cases protects the safety and quality of every order we ship — including yours.

3.How to start a return

  1. 1

    Email us within 14 days

    Write support@asiafooddepot.com with your order number and the case(s) you'd like to return.

  2. 2

    Get your authorization

    We'll send a return authorization (RMA) and shipping instructions. Please wait for it before shipping anything back.

  3. 3

    Pack & ship

    Return the unopened cases in their original condition using the instructions provided.

  4. 4

    Inspect & refund

    Once we receive and inspect the return, we issue your refund.

4.Refunds

Refund method
Original payment method
Timing
Within 5 business days of inspection
Confirmation
Emailed when processed

5.Damaged, defective, or wrong items

Damaged, defective, or wrong items

If a case arrives damaged or you received the wrong item, that's on us — no return shipping needed. Email support@asiafooddepot.com within 7 days with your order number and photos, and we'll send a replacement, store credit, or refund.

Still need help?

Questions about a return? Our team replies within one business day.

Contact us