Returns & refunds
Because we sell food, our returns policy is intentionally careful — to protect the safety of every order. Here's exactly how it works.
14-day windowUnopened cases onlyStore credit on approved returnsDamaged in transit? We cover it
On this page
1.What's returnable
Returnable
- Unopened, sealed cases in original condition
- Returned within 14 days of delivery
- You cover return shipping unless the issue is our fault
- No restocking fee on eligible returns
Not returnable
- Opened, partial, or used cases
- Damage after delivery (not in transit)
- Items marked “final sale” or clearance
- Anything past the 14-day window
2.Why food returns are different
Why food returns are different
As an FDA-registered, USDA-compliant facility, we can't resell food once a case has been opened or left our control. Keeping returns to unopened, sealed cases protects the safety and quality of every order we ship — including yours.
3.How to start a return
- 1
Email us within 14 days
Write support@asiafooddepot.com with your order number and the case(s) you'd like to return.
- 2
Get your authorization
We'll send a return authorization (RMA) and shipping instructions. Please wait for it before shipping anything back.
- 3
Pack & ship
Return the unopened cases in their original condition using the instructions provided.
- 4
Inspect & credit
Once we receive and inspect the return, we add the approved amount to your account as store credit.
4.Refunds
- Refund method
- Store credit to your account
- Timing
- Within 5 business days of inspection
- Confirmation
- Emailed when store credit is issued
Approved returns are credited as store credit. If you need a refund to your original payment method, contact support.
5.Damaged, defective, or wrong items
Damaged, defective, or wrong items
If a case arrives damaged or you received the wrong item, that's on us — no return shipping needed. Email support@asiafooddepot.com within 7 days with your order number and photos, and we'll send a replacement, store credit, or refund.